Refund policy

Cancellation Policy

You have the option to cancel your order and receive a refund before it is dispatched. After the order has shipped, please allow it to arrive and then initiate the return procedure.

Returns & Exchanges

Your satisfaction with your purchase is our priority. Most items in their original condition can be returned within 30 business days following delivery.

1. Contact our Customer Service team to initiate a return and provide information regarding the item(s) and the reason for the return.
2. Once you receive our return instructions, carefully pack the item(s) in their original packaging.
3. Send the item(s) back according to the provided guidance. We will give you the return address and shipping details after your return request is approved. (Please note: Returns that are not authorized will not be accepted).
4. We typically process returns within 5 business days after we receive your package.

Return Conditions

You have a 30-business-day window from the date of delivery to assess whether the item meets your expectations. Please reach out during this period for any returns or exchanges.

To qualify for a return, the item must be unused and in its original packaging, including a receipt or proof of purchase.

Please refrain from returning your purchase directly to the manufacturer.

Return Charges

If the return is a result of our error (such as incorrect or faulty products), we will issue a full refund.

If the return is due to buyer preference (for example, dissatisfaction with the product or selecting the wrong size), you will still receive a full refund.

No restocking fees will be charged for returns.

Refunds (if applicable)

Upon receiving and reviewing your return, we will notify you via email regarding the approval or denial of your refund.

If your refund is approved, it will be processed within 10 business days back to your original payment method.

Delayed or Missing Refunds (if applicable)

If your refund has not appeared, start by checking your bank account. Then, contact your credit card provider, as processing times can vary.

If the issue persists, reach out to your bank. For further assistance, please email us at Support@Allfro.shop.

Sale Items (if applicable)

Refunds are only applicable to items sold at regular price; items on sale are not eligible for refunds.

Exchanges (if applicable)

We will only process exchanges for items that are defective or damaged. To begin an exchange for the same item, please email us at Support@Allfro.shop.

Shipping durations for exchanged items may vary based on location.

Return Address

To start the return process, please contact us at Support@Allfro.shop. We will provide you with a return shipping address after your request has been approved; returns that have not been authorized will not be accepted.

We are eager to assist you. Feel free to contact us at:

Email: Support@Allfro.shop