FAQs

For a secure and seamless payment process, we utilize Shopify Payments powered by Shopify. Your payment is safeguarded, ensuring your peace of mind.

To redeem a promotional code, simply type it into the "Discount Code" field at checkout. Make sure it's entered correctly prior to completing your order, as retroactively applying it after purchase may not be an option.

Absolutely! Once your order is dispatched, you will receive tracking information via email. This allows you to keep an eye on your package until it arrives at your home. Track Your Order

If you have any questions about your order, our dedicated customer support team is here to help. Contact us at Support@Allfro.shop. Be sure to include your email and order number for faster assistance.

If you need to modify or cancel your order, please contact Customer Service at Support@Allfro.shop. We will do our best to accommodate your request. Please note that cancellations may not be possible once an item has been shipped. For further details, please refer to our Refund and Return Policy.

If you experience delays or issues with receiving your order, please first reach out to the carrier to confirm the delivery address. Additionally, providing your phone number may help with filing a claim with the carrier to locate your package, usually within a week.

After your return is confirmed, please track the return shipping number. Once the item is received at our warehouse, we will promptly process your refund within 2-3 business days.

For products that require assembly, instructions will be included inside the product packaging. If you require further assistance, please get in touch with our customer service at Support@Allfro.shop, and we can provide online instructions for your item.